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COMPLAINT
Something went wrong? We are sure it can be resolved!
Customer satisfaction is our priority and we ensure that every stage of the purchasing process meets the highest standards. However, we fully understand that unexpected situations and issues may arise, which could result in you not being completely satisfied with the product received. We want to fix this as quickly as possible, which is why we have simplified the complaint process as much as possible, and we approach each case individually.
HOW TO SUBMIT A COMPLAINT
1. Send a message to the email address: [email protected]
Email subject: Complaint
In the email body, please include:
- the order number or the details of the person who placed the order
- the reason for the complaint (e.g., package damaged during transport / wrong product received / incomplete order)
- IMPORTANT!
Be sure to attach clear photos that clearly show any damage or defects.
If the complaint is related to an error or missing items in the order, specify which products are affected.
This will greatly speed up the complaint process.
2. Wait to be contacted by our Customer Service, which will review your complaint as quickly as possible and guide you step by step on what to do next.
CONTACT
Do you have any questions? Need more information? Our Customer Service will be happy to help you.
Write to us at: [email protected]
Do you want to make a return? Visit the RETURNS section.