RETURNS
At QUEST®, we understand that you may change your mind, which is why we have prepared clear and friendly return policies for purchased products.
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30 DAYS FOR RETURNS
You can return purchased products within 30 days from the date |
REFUND
The refund will be processed within 14 days in the same manner |
HOW TO MAKE A RETURN
Send an email to [email protected] with your intention to return the item. You will receive a shipping label from us—stick it on the package. Include the printed and completed return form inside the package. Securely pack the items you are returning. You can use the packaging in which the order was delivered—just remember to remove the old label. Take the package to the nearest GLS point.
Return Address:
SYNTIOS Sp. z o.o.
Przylep-Zakładowa 5
66-015 Zielona Góra
Poland
+48 660 473 062
RETURN FORM
Below you will find a ready-made return form—print it, fill it out, and include it with the package.
If you cannot print the form, you may write the information indicated on it on a piece of paper.
CONTACT
Do you have any questions? Need some more information? Our Customer Service will help you.
Write to us: [email protected]
Do you want to file a complaint? Visit the COMPLAINT section.
Return Policy
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Right to cancel
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (SYNTIOS Sp. z o.o., Przylep-Zakładowa 5, 66-015 Zielona Góra, Poland, Phone.: +48660473062, e-mail: [email protected]) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the
result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to SYNTIOS sp. z o.o., ul. Przylep - Zakładowa 5, 66-015 Zielona Góra, Poland without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.